The performance support strategy was to use LearningGuide as the first line of support, followed by support from the trainer and, if all else failed, a call to the help desk. At first the habit was to follow the old familiar route and to ignore the online resource, but that habit has since been reversed. When people rang the help desk, they would send them a link to the LearningGuide. It also helped that Hirewire, a new intranet, was set up around the same time by the corporate communications team, and this got employees used to going online for important…

Now-a-days e-learning has become very popularly widespread as most of the individuals have their own PC at home. Developing the learning is not an easy task because the intention for such e-learning is to keep the attention of the learners alive throughout the session. In h-learning it is quite easy to keep them under control as the instructors are present physically but in e-learning the instructor takes the shape of facilitator and brings the session in front of them as a feast to their eyes. Learn more about this from the interview with Elaine Bontempi, Ph.D., who makes this task…